I am Victoria, a Virtual Assistant specialising in CRM management, customer support, lead generation, and automation. I take the back-end work off your plate so you can focus on what actually matters.
Let's Work Together
Setting up, cleaning and managing CRM systems so your pipeline stays accurate and your leads never go cold.
Building multi-step workflows that cut out repetitive manual tasks, from lead capture all the way to reporting.
Managing tickets, inboxes and live chat so every client gets a professional, timely response without you lifting a finger.
Sourcing, qualifying and tracking leads so you always have a full, organised pipeline of potential clients ready to convert.
Cleaning messy data and building trackers and dashboards that give you real, clear visibility into your business performance.
Calendar management, inbox handling and meeting coordination so your day runs smoothly and nothing gets dropped.
Writing SOPs, onboarding guides and workflow docs so your team always knows exactly what to do and when.
Order tracking, customer communication and refund handling so your store keeps running without hiccups.
I am Victoria Omoshade O., a Virtual Assistant with over 2 years of experience helping small businesses, startups and growing teams stay organised and run smoothly. From CRM setup to customer support to multi-step automations, I handle the operational side of your business so nothing falls through the cracks.
I pick up new tools quickly, work independently, and I genuinely enjoy finding smarter ways to do things. Whether you need day-to-day admin support, a full CRM built from scratch, or a 14-step automation that routes leads across your whole team, I have done it and I can do it for you too.
Based in Lagos, Nigeria. Open to remote roles and freelance projects worldwide.
All projects below were built as sample work using fictional client data to demonstrate real skills and tool proficiency.
Built a complete operations system for a fictional real estate agency from scratch. This included a HubSpot CRM with contact segmentation, a Freshdesk customer support inbox for tenant complaints, three Google Sheets trackers covering leads, sales and complaints, and Make.com automations connecting all the tools so data moves without any manual input.
The agency had no central system. Leads were scattered across emails, tenant complaints went untracked, and there was no visibility into sales performance or follow-ups.
Set up HubSpot CRM, configured Freshdesk for tenant support, built 3 Google Sheets trackers, and connected everything via Make.com so data flows automatically across all tools.
Result: Centralised operations across CRM, support and reporting, all connected and running automatically
Built a 14-step automated system for a fictional early-stage SaaS team. The workflow instantly categorises incoming requests from Google Forms and routes them to the correct department via Slack while keeping a real-time tracker updated in Google Sheets. No manual sorting, no missed requests.
Demo requests, support issues and general inquiries were getting lost between Slack, email and spreadsheets. The team was manually chasing who handled what, causing delays and lead leakage.
A 14-step Zapier workflow with 3 intelligent paths routing each request to the right Slack channel, sending a tailored Gmail response and updating the master Google Sheet automatically.
Result: Zero manual routing. Every request instantly categorised, assigned and tracked across 3 departments
Received a messy CRM export from a fictional coaching business with duplicate records, inconsistent formatting, missing data and status labels written five different ways. Performed a full data audit, cleaned and standardised everything, then built a live pipeline dashboard that auto-calculates lead counts by source and stage.
The raw data had duplicates, mixed phone formats, inconsistent name capitalisation, missing emails and statuses like "NEW", "new", "New" all meaning the same thing. Nothing was actionable.
Removed all duplicates, standardised names, emails, phone numbers, dates and status fields. Built a colour-coded clean tracker and a dashboard using COUNTIF formulas that updates automatically.
Result: 13 clean, actionable leads with full pipeline visibility across status and lead source
Designed and built a complete client onboarding system for a fictional consulting firm. This covers a colour-coded onboarding tracker for 10 clients, a 10-touchpoint 30-day email sequence and a 17-step SOP that ensures every new client gets the same experience from Day 0 through Day 30 without anything being missed.
New clients were falling through the cracks. Welcome emails got missed, onboarding calls were not booked consistently, and there was no way to track where each client was in the journey.
A 3-tab system covering a live onboarding tracker, a 30-day automated email sequence via Zapier and Gmail, and a 17-step SOP with clear owners, timelines and status for every action.
Result: Every client tracked from Day 0 to Day 30 with automated touchpoints and zero missed steps
Designed and published a fully functional business website for a baking shop. Built using Google Sites with a homepage, product showcase, about page and contact page. Clean layout, mobile-friendly and live.
View Live Website
Moshade Baking Shop'">
HubSpot Academy · Feb 2026
Google / Coursera · Feb 2026
Asana Academy
Available for remote roles, freelance projects and long-term partnerships. Based in Lagos and working with clients globally.